For training companies running multiple locations
15+ instructors, multiple provinces, separate legal entities, procurement-driven buying. Certivo at scale: isolated tenants, role-based access, signed agreements, and a support SLA that matches your size.
A typical enterprise evaluation runs: 2 technical calls, 2 weeks of sandbox access, 1 week of procurement back-and-forth.
Enterprise capabilities
What the Enterprise tier includes today. Anything built but not yet released, and the SOC 2 Type II status, is marked explicitly.
SSO + SAML 2.0 (not yet released)
Company sign-in through a SAML 2.0 identity provider such as Okta, Azure AD or Google Workspace is built but not yet released: the sign-in option stays off until the provider side is finished. Ask about timing on your sales call.
Role-based access control
Seven staff roles with least-privilege scopes. Instructors never see financials.
Multi-location rollup
Add branch locations and see one rollup of revenue, instructor utilization and compliance across all of them. Figures are not yet split by location, because classes, invoices and instructors are not yet assigned to one. Access is not yet scoped per branch, so staff see every location. Separate legal entities run as separate organizations, each with its own subscription.
Audit logging
Changes to key records are written to an audit log with who made them and when. The in-app viewer and export for that log are built but not yet switched on.
REST API + webhooks
Classes, students, invoices, certifications. Register webhooks for real-time events. Pipe into Salesforce, ADP, or your data warehouse.
Canadian compute region
Compute in Google Cloud Toronto (northamerica-northeast2); data at rest in Google US multi-region under SOC 2 Type II + DPA. Built for PIPEDA.
Encryption at rest + in transit
Google Cloud platform encryption at rest (AES-256); integration credentials additionally AES-256-GCM encrypted per-org. TLS 1.3 in transit. Stripe-grade handling of payment data.
SOC 2 Type II: not yet started
Our security controls are mapped to SOC 2 criteria, mostly the Security category, and the mapping is available on request. No external examination has begun and no auditor is engaged, so there is no interim letter or draft report. We would rather tell you that than have you find out under NDA.
Multi-location, multi-regulator, multi-province
You run classes across AB, BC, SK. Different regulators, different pay rates, different clients. Certivo doesn't flatten any of it.
Locations
Unlimited locations across provinces, rolled up on one dashboard. Per-location admins and data scoping are not built yet: every location shares the organization's staff, clients and settings.
Regulators
Built-in roster export templates for bodies including Energy Safety Canada, WorkSafeBC and WSIB Ontario, plus custom templates for any other regulator, chosen per class.
Roster exports
Per-regulator CSV templates. Extensible via custom templates in your tenant config.
Procurement + legal posture
Straight answers to the RFI your procurement team will send.
| Item | Status | Detail |
|---|---|---|
| MSA | available | Baseline MSA available within 1 business day of request. Red-line review welcome. |
| DPA (PIPEDA) | available | Data processing agreement available. Executed before first data upload. |
| SOC 2 Type II | planned | Security controls mapped to SOC 2 criteria; mapping available on request. No examination has begun and no auditor is engaged. There is no interim letter or draft report. Targeted after launch. |
| Insurance certs | planned | Technology Errors & Omissions is being bound ahead of the public launch (targeting January 2027). Certificate of insurance and named-insured endorsements will be available on request once it is in force. |
| Source-code escrow | negotiable | No escrow agreement is in place today. One can be negotiated with an escrow provider such as NCC Group as part of an Enterprise contract. |
| Customer references | planned | Certivo is targeting a public launch in January 2027 and has no external customers yet. The platform runs the founder's own training company day to day, and that operator will take a call. |
Security contacts
Security questionnaire responses (CAIQ-Lite, SIG-Lite): email security@certivo.ca. We reply within 2 business days with a signed NDA + our pre-filled questionnaire pack.
Integrations: current + roadmap
If Salesforce + ADP are on your side of the wall, here's exactly where we are.
| Integration | Status | Notes |
|---|---|---|
| QuickBooks Online | Live | OAuth 2.0. Bi-directional invoice + expense sync. |
| Xero | On roadmap | OAuth 2.0, same sync model as QBO, built, not yet available. Ask about timing on your sales call. |
| Google Calendar | Live | One org calendar, connected by an admin. One-way: Certivo pushes classes out. Auto-syncs schedule changes. |
| Stripe Connect | Live | Client invoice payments. PCI DSS Level 1. |
| REST API + webhooks | Live | Resource-oriented API. Signed webhook payloads. |
| Salesforce | On roadmap | Bi-directional lead + account sync planned. CSV bulk-import available today as the bridge, ask about timing on your sales call. |
| Payroll provider export | On roadmap | Instructor pay is handled by your own payroll, outside Certivo. A payroll-provider export/connector is on the roadmap, ask about timing on your sales call. |
| Custom SSO (SAML) | On roadmap | Built, not yet released: the SAML 2.0 sign-in option stays off until the provider side is finished. Ask about timing on your sales call. |
| HRIS (BambooHR, Rippling) | Evaluating | Top-requested for 2027. Please vote on our roadmap portal. |
Support by plan
As written in section 7 of our Service Level Agreement.
Professional
- Response
- Within 8 hours (Business Days)
- Hours
- Mon–Fri 8am–5pm MT
- Channels
- Email and chat, priority queue
Scale
- Response
- Within 6 hours (Business Days)
- Hours
- Mon–Fri 8am–5pm MT
- Channels
- Email, chat and quarterly success-cycle reviews
Enterprise
- Response
- Within 4 hours (Business Days)
- Hours
- Extended hours, with on-call support for Critical issues
- Channels
- Email, chat and phone, with a dedicated account manager
Every paid plan includes our 99.5% uptime SLA with credits for breaches. Enterprise adds quarterly business reviews and custom training sessions (section 7.4).
Pricing signal
Enterprise is custom because your shape is custom. But here's directional math so you can budget.
Flat subscription range
$800 – $2,400 / month depending on instructor count, location count, and support coverage. Billed annually.
Platform fees
0% platform fee on processed payments for Enterprise. You still pay Stripe's standard card-processing rate (~2.9% + $0.30), but Certivo takes nothing on top.
What drives the quote
- Instructor count (tiered: 15–30, 30–60, 60+)
- Location count (free up to 5, then tiered)
- SSO / SAML setup (not yet released)
- Support coverage (extended hours, on-call for Critical issues)
- White-label branding
What doesn't
- Class volume: no per-class fees
- Student seats: unlimited
- Client portal seats: unlimited
- API calls: unlimited within rate limits
Talk to sales
Tell us your shape. We'll come back with a signed MSA draft and a pilot plan within 5 business days.
Get Started
Ask us anything, book a walkthrough, or apply for Founders Membership. We respond within one business day.
Enterprise plan inquiry
Tell us about your requirements and we'll prepare a custom proposal.